| Learning Outcome | Learning Outcome Code | Compulsory/Elective | Duration (Hours) |
|---|---|---|---|
| Use sign language, symbolic signage and non-verbal tools to handle retail operations and customer interactions effectively | PwD/4001/OC1 | Compulsory | 60 |
| Explain retailing—its meaning, features, importance and functions | PwD/4001/OC2 | Compulsory | 60 |
| Maintain store security and ensure health and safety by addressing hazards | PwD/4001/OC3 | Compulsory | 30 |
| Plan visual merchandising techniques with customer engagement strategies to enhance the retail shopping experience | PwD/4001/OC4 | Compulsory | 30 |
| Handle sales operations by providing excellent customer service | PwD/4001/OC5 | Compulsory | 30 |
| Contribute effectively in retail through teamwork to deliver quality customer service. | PwD/4001/OC6 | Compulsory | 30 |
| Ensure efficient financial management with basic accounting, handling cash and electronic payment and complying with taxation standards. | RET/3205/OC6 | Compulsory | 60 |
| Use computer for word processing with MS Word, spreadsheet software for accounting with MS Excel and internet basics. | RET/3205/OC7 | Compulsory | 60 |
| Work in real job situation with special emphasis on basic safety and hazards in this domain (OJT). | RET/3205/OC8 | Compulsory | 60 |
| Employability Skill | DGT/VSQ/N0102 | Compulsory | 60 |
