Sector Name : IT AND IT RELATED SERVICES
Course Name : CUSTOMER SUPPORT EXECUTIVE NON-VOICE (CSEN)
WBSCTVESD Course Code : ITE/2024/CSEN/276
Course Duration : 450 Hours
Learning Outcome Learning Outcome Code Compulsory/Elective Duration (Hours)
Apply safe working practices ITE/2120/OC1 Compulsory 30
Assemble a computer with all peripherals and accessorie ITE/2120/OC2 Compulsory 60
Set up a broadband connection in PC and access Internet using different Web Browser following cyber security norms. ITE/2120/OC3 Compulsory 30
Perform basic operations on Word, Excel and Power Point, like creating formatting and editing etc. ITE/2120/OC4 Compulsory 90
Manage and store all kinds of information efficiently for reporting, analysis and reference along with sending and receiving mail ITE/2120/OC5 Compulsory 60
Respond to customer queries received via telephone, e-mail, or chat using the organization's procedure ITE/2120/OC6 Compulsory 30
Plan and organize your work for timely completion ITE/2120/OC7 Compulsory 30
OJT ITE/2120/OC8 Compulsory 60
Employability Skill-60 Hrs DGT/VSQ/N0102 Compulsory 60
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