| Learning Outcome | Learning Outcome Code | Compulsory/Elective | Duration (Hours) |
|---|---|---|---|
| Describe the concept of Call Centre work and Help desk. | TEL/3601/OC1 | Compulsory | 30 |
| Identify the roles and responsibilities of Customer support executive to effectively engage with customers, resolve their issues | TEL/3601/OC2 | Compulsory | 60 |
| Describe the essential interpersonal and professional competencies to enhance the communication, teamwork, leadership and adaptability in a diverse work environment. | TEL/3601/OC3 | Compulsory | 60 |
| Demonstrate the proficiency in reading, writing, speaking and listening in the target language | TEL/3601/OC4 | Compulsory | 60 |
| Use various computer applications and technical skills to enable to perform tasks with professional way | TEL/3601/OC5 | Compulsory | 60 |
| OJT | TEL/3601/OC6 | Compulsory | 60 |
| Employability Skill-60 Hrs | DGT/VSQ/N0102 | Compulsory | 60 |
