| Learning Outcome | Learning Outcome Code | Compulsory/Elective | Duration (Hours) |
|---|---|---|---|
| State the fundamentals of the automotive industry, vehicle features and specifications. | AUT/0411/OC1 | Compulsory | 60 |
| Demonstrate customer needs, negotiate sales agreements and utilize telemarketing for lead generation. | AUT/0411/OC2 | Compulsory | 60 |
| Organize customer inquiries, employing problem-solving skills to increase customer engagement and satisfaction. | AUT/0411/OC3 | Compulsory | 60 |
| Show positive customer relationships and interpret inquiries with problem-solving skills. | AUT/0411/OC4 | Compulsory | 60 |
| Exhibit excellence in customer service, effective communication, and professional conduct within the showroom environment | AUT/0411/OC5 | Compulsory | 60 |
| OJT | AUT/0411/OC6 | Compulsory | 60 |
| Employability Skill-60 Hrs | DGT/VSQ/N0102 | Compulsory | 60 |
