Sector Name : TOURISM AND HOSPITALITY
Course Name : ACCOMMODATION OPERATIONS - RECEPTIONIST CUM CARETAKER,V2 (ACOPA(V2))
WBSCTVESD Course Code : STC-THC/ACOP/3806, V2
Course Duration : 390 Hours
| Learning Outcome |
Learning Outcome Code |
Compulsory/Elective |
Duration (Hours) |
| Identify different types of hotel industries outlets along with the role and responsibilities of front office staff |
THC/3806/OC1 |
Compulsory |
30 |
| Follow Staff etiquette and adopt different profiles, dress codes and attributes of catering and hospitality industry. |
THC/3806/OC2 |
Compulsory |
30 |
| Maintain Hygiene in the premises and clean equipment safely by using various cleaning agents and cleaning equipment’s |
THC/3806/OC3 |
Compulsory |
60 |
| Use reservation system/booking systems online /telephone effectively along with make/receive payment |
THC/3806/OC4 |
Compulsory |
60 |
| Plan and place guest room supplies and amenities |
THC/3806/OC5 |
Compulsory |
30 |
| Demonstrate the working of Laundry Equipment along with caring of uniform for male & female staff. |
THC/3806/OC6 |
Compulsory |
30 |
| Follow the procedure for check-in and check-out with handling the key and arrangement of luggage transfer. |
THC/3806/OC7 |
Compulsory |
30 |
| OJT |
THC/3806/OC8 |
Compulsory |
60 |
| Manage facility operations by arranging soft services operations ensuring operational excellence |
THC/3806/OC9 |
Optional |
30 |
| Employability Skill-60 Hrs |
DGT/VSQ/N0102 |
Compulsory |
60 |
