| Learning Outcome | Learning Outcome Code | Compulsory/Elective | Duration (Hours) |
|---|---|---|---|
| Develop communication skills to handle voice calls maintaining etiquettes, voice modulations. | ITE/2116/OC1 | Compulsory | 90 |
| Handle debt management calls (collection/ recovery) appropriately along with dispute resolution | ITE/2116/OC2 | Compulsory | 120 |
| Manage progressive and predictive dialing as well as dealing with customer anger and hostility. | ITE/2116/OC3 | Compulsory | 30 |
| Following RBI guidelines while dealing with debt collection, customer satisfaction maintaining integrity and ethics. | ITE/2116/OC4 | Compulsory | 120 |
| Counsel Customers to Convince late or non-payers to repay back the borrowed amount. | ITE/2116/OC5 | Compulsory | 30 |
| OJT | ITE/2116/OC6 | Compulsory | 60 |
| Employability Skill | DGT/VSQ/N0101 | Compulsory | 30 |
